jilbet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jilbet ("jilbet," "we," "us," or "our") collects, uses, discloses, retains, and protects the personal data of individuals ("data subjects," "you," or "your") who access or use the jilbet website at jilbet.co, its subdomains, and all associated services (collectively, the "Platform").

jilbet is committed to protecting the privacy and personal data of all its users, including the Filipino players who form the core of our community across Metro Manila, Cebu, Davao, and the rest of the Philippine archipelago. This Policy is designed to comply with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA"), its Implementing Rules and Regulations, and the regulations issued by the National Privacy Commission (NPC).

By accessing the jilbet Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not use the jilbet Platform.

2. Data Controller

jilbet acts as the personal information controller ("PIC") with respect to personal data collected through the Platform. As PIC, jilbet determines the purposes and means of processing your personal data. jilbet has appointed a Data Protection Officer (DPO) who can be contacted at the details provided in Section 15 of this Policy.

3. Data We Collect

3.1 Registration and Identity Data

When you create a jilbet account, we collect your full legal name, date of birth, Philippine mobile number, email address, and chosen username. This data is required to establish and manage your account.

3.2 KYC and Verification Data

To comply with PAGCOR licensing requirements and the Anti-Money Laundering Act (AMLA), jilbet collects government-issued identification documents such as copies of your Philippine Passport, UMID, SSS ID, PhilSys National ID, or Driver's License. We may also collect proof of address documents.

3.3 Financial Data

jilbet collects information necessary to process deposits and withdrawals, including your GCash-registered mobile number, Maya account details, bank account numbers (for BPI, BDO, or Metrobank transfers), and transaction history on the Platform. jilbet does not store full payment card numbers.

3.4 Technical and Usage Data

We automatically collect technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, pages visited, session duration, game history, bet amounts, and referring URLs. This data is used for security monitoring, fraud prevention, and Platform improvement.

3.5 Communications Data

When you contact jilbet support via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and associated account information.

3.6 Responsible Gaming Data

Where you use jilbet's responsible gaming tools — such as setting deposit limits, session timers, or initiating a self-exclusion — we record those preferences and the dates on which they were applied or modified.

4. How We Collect Data

jilbet collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or use any Platform feature that requires data input;
• Automatically — through cookies, web beacons, and server logs when you access or use the Platform;
• From third parties — including KYC verification service providers, payment processors (such as GCash and Maya), fraud detection services, and PAGCOR or other regulatory bodies where required by law.

5. Purposes of Processing

jilbet processes your personal data for the following purposes:

• Creating and managing your jilbet account;
• Verifying your identity and age (21+) as required by PAGCOR and applicable law;
• Processing deposits, withdrawals, and other financial transactions;
• Complying with Anti-Money Laundering Act obligations, including transaction monitoring and suspicious activity reporting;
• Providing and improving the jilbet Platform, including game personalisation and feature development;
• Communicating with you about your account, transactions, promotions, and Platform updates;
• Detecting, preventing, and investigating fraud, cheating, and other prohibited conduct;
• Administering responsible gaming tools and identifying at-risk players;
• Complying with legal obligations imposed by PAGCOR, the NPC, and other Philippine regulatory bodies;
• Resolving disputes and enforcing jilbet's Terms & Conditions.

6. Legal Bases for Processing

jilbet processes your personal data under the following legal bases as provided in the Data Privacy Act of 2012:

• Contractual necessity — processing required to perform the contract between jilbet and you (i.e., providing the Platform services you have registered for);
• Legal obligation — processing required to comply with jilbet's obligations under PAGCOR regulations, the AMLA, and other applicable Philippine laws;
• Legitimate interests — processing carried out for jilbet's legitimate interests, such as fraud prevention, security, and Platform improvement, where those interests are not overridden by your fundamental rights;
• Consent — where processing is based on your freely given, specific, and informed consent, which you may withdraw at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Sharing Your Personal Data

jilbet does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purposes:

• Payment processors and e-wallet providers — GCash, Maya, BPI, BDO, Metrobank, and other payment partners, for the purpose of processing transactions;
• KYC and identity verification providers — third-party service providers engaged to verify your identity documents and age;
• Game providers — providers of slot, live casino, and other games available on the jilbet Platform may receive anonymised or session-level data necessary to deliver the game service;
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and law enforcement authorities, where disclosure is required by law or regulatory directive;
• Professional advisers — lawyers, accountants, and auditors under duties of confidentiality;
• Business transferees — in the event of a merger, acquisition, or sale of assets involving jilbet, personal data may be transferred to the acquiring entity subject to equivalent privacy protections.

All third-party service providers processing personal data on jilbet's behalf are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable Philippine law.

8. International Data Transfers

Some of jilbet's third-party service providers, including certain game providers and technical infrastructure partners, may be located outside the Philippines. Where personal data is transferred outside the Philippines, jilbet takes steps to ensure that an adequate level of protection is maintained, including through contractual safeguards consistent with NPC guidelines. By using the jilbet Platform, you acknowledge that your data may be transferred to and processed in countries outside the Philippines.

9. Data Retention

jilbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data and KYC documents: retained for the duration of your account and for five (5) years following account closure, as required by PAGCOR and AMLA regulations;
• Transaction records: retained for five (5) years following the date of the transaction, in compliance with AMLA requirements;
• Communications and support records: retained for three (3) years from the date of the communication;
• Technical and usage logs: retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilbet:

• Right to be informed — the right to be notified of how your personal data is being processed;
• Right of access — the right to obtain a copy of the personal data jilbet holds about you;
• Right to rectification — the right to have inaccurate or incomplete personal data corrected;
• Right to erasure — the right to request deletion of your personal data where processing is no longer necessary or lawful, subject to jilbet's legal retention obligations;
• Right to object — the right to object to processing of your personal data for certain purposes, including direct marketing;
• Right to data portability — the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to file a complaint — the right to lodge a complaint with the National Privacy Commission if you believe jilbet has violated your data privacy rights.

To exercise any of these rights, please contact jilbet's Data Protection Officer at [email protected]. jilbet will respond to all verified requests within thirty (30) days.

11. Cookies and Tracking Technologies

The jilbet Platform uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and analyse usage patterns. The following categories of cookies are used:

• Strictly necessary cookies — required for the Platform to function, including session management and security tokens. These cannot be disabled.
• Performance and analytics cookies — used to understand how players interact with the Platform, identify errors, and improve performance. These are anonymised where possible.
• Functional cookies — used to remember your language preferences, region settings, and login state (when "Remember me" is selected).

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the jilbet Platform.

12. Children's and Minors' Data

The jilbet Platform is strictly intended for adults aged 21 and above. jilbet does not knowingly collect or process personal data from individuals under the age of 21. If jilbet becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account closed. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].

13. Security Measures

jilbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to: 256-bit SSL/TLS encryption for all data in transit; encryption at rest for sensitive stored data; access controls limiting data access to authorised personnel on a need-to-know basis; regular security assessments and penetration testing; and an incident response plan for addressing data breaches in accordance with NPC notification requirements.

While jilbet takes reasonable steps to secure your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your jilbet login credentials.

14. Changes to This Privacy Policy

jilbet reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered users via email notification to the address on file or by a prominent notice on the Platform. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the jilbet Platform after the effective date of any revision constitutes your acceptance of the updated Policy.

15. Contact Information & Data Protection Officer

For privacy-related enquiries, requests to exercise your data subject rights, or to contact jilbet's Data Protection Officer, please use the following:

• Data Protection Officer: jilbet DPO
• Email: [email protected]
• Subject line: Please include "Privacy / Data Request" in the subject for faster routing
• Response time: jilbet aims to respond to all privacy requests within thirty (30) calendar days of receipt

If you are not satisfied with jilbet's response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines.